FAQ
Get answers to common questions about carpet, rug, upholstery, and water damage services what to expect and how we can help.
FAQ
Our Frequently Asked Questions
How long will my carpets take to dry?
Most carpets dry within 2 to 6 hours depending on airflow, carpet type, and weather. Our van mounted extraction removes more moisture for faster drying times.
Are your cleaning products safe for kids and pets?
Yes. We use non toxic, eco friendly cleaning solutions that are safe for children, pets, and allergy prone families.
Can you remove tough stains like pet urine or wine?
Yes. We use specialised stain treatment solutions that break down urine crystals, odours, and deep organic stains that home products cannot remove.
Do you clean wool or delicate rugs?
Absolutely. We are Newcastle’s only Accredited Wool Care Specialist and provide gentle, safe cleaning for wool, Persian, and delicate rugs.
What should I do if I have water damage?
Call us immediately. Our certified team provides fast extraction and drying to prevent mould growth, structural damage, and long term odours.
Do you offer commercial cleaning services?
Yes. We provide carpet, upholstery, and tile cleaning for offices, retail spaces, schools, and other commercial properties.
How often should carpets be professionally cleaned?
Most homes benefit from a professional clean every 6 to 12 months. High traffic homes or homes with pets may need more frequent cleaning.
Can you clean my upholstery or lounge set?
Yes. We clean fabric and upholstered furniture including sofas, dining chairs, sectional lounges, and more.
Do you guarantee your work?
Yes. We stand behind our service and aim for 100 percent satisfaction. If you are not happy, we will make it right.
What areas do you service?
We serve Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens, Cardiff South, Warners Bay, and surrounding regions.